About the role:
Customer Success is absolutely critical to our long-term growth and profitability. We are looking for an experienced VP of Customer Success to build and cultivate a world-class customer service department supporting the needs of our growing customer base, driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of our customers. The VP of Customer Success will be a core part of the company’s leadership and will establish the global systems, processes, tools, and methodology to ensure the productivity and engagement of our global Customer Success team. This role includes responsibilities for all Customer Success related activities – e.g., adoption, advocacy, retention/renewals, and expansion in both product features and revenue.
You are technically oriented, detail-focused, and resourceful in identifying the right tools to support the team’s needs and can articulate those needs cross-functionally. Beyond all, you are motivated to bring delight to every customer with 3DLOOK and ensure they remain a loyal customer or partner.